Welcome to Anne Cole Store’s FAQ section! We’re here to ensure your swimwear shopping experience is as seamless as our signature one-piece designs. Below you’ll find answers to our most common questions about products, shipping, returns, and more.

Product Questions

What makes Anne Cole swimwear special?
Our swimwear combines innovative support designs with flattering engineering. From adjustable straps in our Flutter Sleeve One Piece to sculpting technology in our High Waist Bottoms, each piece is crafted with premium fabrics that maintain their shape while keeping you comfortable.
How do I choose the right size for my swimwear?
We recommend consulting our detailed size charts for each style (available on product pages). For styles like our Maillot One Piece or Twist Front Tankini, consider your torso length. Pro tip: When in doubt, order multiple sizes of our Tops and Bottoms to ensure the perfect fit—you can easily return what doesn’t work within 15 days.
Do your swimsuits have removable padding?
Many of our styles, including the Bandeau One Piece and select Activewear pieces, feature removable cups for customizable support and coverage.

Shipping & Delivery

Where do you ship?
We offer worldwide shipping to most global destinations (excluding some Asian and remote regions). From our Southfield studio to your vacation destination, we’ve got you covered.
What are my shipping options?
Standard Shipping ($12.95): Delivered via DHL or FedEx with 1-2 days processing and 10-15 day delivery after shipping.
Free Shipping (Orders over $50): Delivered via EMS with 1-2 days processing and 15-25 day delivery after shipping—perfect when stocking up on multiple One-Pieces or creating complete sets.
How long until my order arrives?
After placing your order:
1. Processing takes 1-2 days (we carefully prepare each piece with the same precision we put into our designs)
2. Shipping time depends on your chosen method (10-25 days after processing)
You’ll receive tracking information once your Flutter Sleeve One Piece or other items ship!

Returns & Exchanges

What is your return policy?
We offer a 15-day return policy from the delivery date if your swimwear doesn’t fit as perfectly as our custom ruching promises. Items must be unworn, with tags attached, and in original packaging.
How do I initiate a return?
Email our customer care team at [email protected] with your order number and return request. We’ll provide return instructions—just as our secure bandeau fits won’t let you down, neither will our return process.
Are there any non-returnable items?
For hygiene reasons, final sale items and swimwear without original tags cannot be returned. This ensures all our customers receive swimwear that meets our premium standards.

Payments & Accounts

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience—just as we accept all body types in our sculpting High Waist Bottoms and One-Pieces.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information, with the same attention to detail we put into our innovative support designs.
Do you offer gift cards or store credit?
Currently we don’t offer gift cards, but we do process refunds as store credit unless the return is due to our error. Perfect for when you spot another Twist Front Tankini you can’t resist!

Customer Service

How can I contact customer service?
Our customer care team swims in sync with your needs! Email us at [email protected] for any questions about your Bandeau One Piece order, delivery inquiries, or other concerns.
What are your customer service hours?
We’re available Monday-Friday, 9am-5pm EST. We aim to respond to all inquiries within 24 business hours—because at Anne Cole Store, we believe your confidence shouldn’t have to wait.

Still have questions? Dive into our customer service team at [email protected]. Whether you’re poolside or oceanside, we’re here to help you make waves in swimwear that fits as beautifully as it delivers.